As a general rule, customers don’t like to wait. Especially when they purchase a product online. Luckily, Amazon offers a fast-premium shipping option available to those stellar sellers who are known for their high-quality performance standards: One-Day Delivery.
Last April 2019, Amazon announced a major investment of more than USD800 million to make free one-day shipments standard and available to its US Prime members. In the past, this option was limited to purchases over USD25; however, the eCommerce giant has eased off on this minimum purchasing requirement, allowing customers to buy low-cost products under this shipping method.
Although this program was first launched in North America, it is expected to spread out internationally in the following months.
We have all the information you need about Amazon One-Day Shipping, and other Premium Shipping options, to keep your customers happy by providing them with the best shipping experience. Learn more about how you can become eligible for these programs.
Premium Shipping Options
Premium Shipping is available to top Amazon Sellers and Vendors to ensure fast and reliable shipping for shoppers who have an Amazon Prime account. In the US, Premium Shipping includes the following programs:
- Same-Day Delivery
- One-Day Delivery
- Two-Day Shipping
To participate in these programs, you must have sold on Amazon for more than 90 days, have a Valid Tracking Rate of 99%, and On-Time Delivery Score of 97% – or more – and a Cancellation rate of less than 0.5%.
If you don’t meet these requirements, you can submit a Plan of Action to file for an Eligibility Revocation.
Same-Day Delivery Eligibility
Same-Day Delivery is a Premium Shipping option for sellers that flaunt outstanding shipping and selling performance. This program is currently available in the following US cities:
- Los Angeles
- San Diego
- New York
To be eligible for this program, you must:
- Have a Professional Selling account
- Have sold on Amazon for at least 90 days
- Be able to ship within 60 minutes of receiving the order, providing a valid carried tracking ID.
How to Become Eligible for One-Day Delivery?
Throughout the years, Amazon has built up a culture of customer satisfaction around fast-delivery shipping with services such as Prime Now (one-hour delivery) and Two-Hour Delivery. For this reason, the eligibility criteria for the One-Day Shipping program involves a series of steps that sellers need to meet in order to boast of having this benefit.
Just as Same-Day Delivery, this program is only available to sellers with high performance.
To be eligible for this program, you must:
- Have sold on Amazon for at least 90 days
- Have an on-time delivery rate of at least 95%
- Have an on-time shipment rate of at least 99%
- Meet the following performance requirements on a trailing 30-day basis:
– Have an On-Time Delivery Score of at least 92%
– Have a Valid Tracking Rate, using IDs from UPS, USPS, FedEx, or OnTrac for at least 94% of orders
– Have a Cancellation Rate of less than 1.5%
– Have at least 10 orders across all shipping options
If you don’t maintain the following metrics, the One-Day Delivery program could be disabled on your offers:
1. An Active Seller/Vendor Account
You must have sold on Amazon for, at least, the last 90 days.
2. On-Time One-Day Delivery
You should be able to deliver at least 95% of your orders on or before de EDD (Estimated Delivery Date), which is one or two days after the date of order. Keep in mind that, if you receive an order on any business day (Monday – Friday) before 1:00 pm, the EDD will be effective one business day after the order was submitted. Conversely, if you receive an order after 1:00 p.m., or on a business day or a weekend/holiday, the EDD will be effective two business days after the order was submitted.
Note: If the delivery carrier attempts but fails to deliver a package, it counts as being delivered for the purposes of this requirement.
3. On-Time One-Day Shipment
You must ship at least 99% of your orders on or before the ESD (Expected Ship Date). Note that, if you receive an order on any business day (Monday – Friday) before 2:00 pm, an ESD will be reflected. On the other hand, if you receive an order after 2:00 p.m., or on a business day or a weekend/holiday, the effective ESD will be one business day after the order was submitted.
Provide your customers with a reliable and trackable shipping method such as UPS, FedEx, United States Postal Service (USPS), or OnTrac, along with valid tracking IDs. You must be able to meet a 94% tracking rate on Premium Ship orders: Same-Day, One-Day, and Two-Day delivery. Although opting for FBA (Fulfillment by Amazon) could represent a higher investment for you, keep in mind that with this program you would be minimizing risks by letting Amazon take care of all sorts of hassles.
Note: Amazon assesses eligibility to offer Premium Shipping options based on the past 30 days. Tracking numbers are only considered valid if they have at least one carrier scan recorded.
5. One-Day Delivery Performance Standards
You must maintain a cancellation rate of less than 1.5% and an order count of ten or more over the course of 30 days across all Premium shipping options.
You can keep track of your One-Day shipping performance metrics on the Customer Satisfaction page in the Premium Shipping Eligibility tool. This tool displays your eligibility status to offer One-Day Delivery and your performance metrics. If you’d like to offer One-Day Delivery:
- Go to Shipping Settings.
- Activate One-Day Delivery on a shipping template.
Note: If your performance standards are currently below the minimum thresholds, One-Day Shipping will not display as an option for your offers. If the Premium Shipping Eligibility tool shows a Not Eligible status, Amazon will review your metrics over the course of 30 days, and if your metrics meet the eligibility criteria, the status will change to Eligible.
How Can I Enroll in the One-Day Delivery Program?
If you are interested in this program, keep in mind that enrolling will not allow you to automatically offer your products for One-Day Delivery. You’d still have to meet the above requirements.
If you are eligible to offer One-Day Delivery, follow these steps to set it up:
- From the Settings drop-down menu, select Shipping Settings.
- Select a shipping template you would like to enroll in One-Day Delivery
- Click the Edit Template button on the far right.
- For a non-Prime template, check the One-Day Delivery checkbox, and click Add New Region to add your One-Day Delivery regions.
- For a Prime template, click Edit Prime Regions.
- Go to the One-Day Delivery tab and select your One-Day Delivery region.
- After you select regions, you can enter your shipping rates in the One-Day Delivery section, and then click Confirm.
Two-Day Shipping Eligibility
To become eligible for this fast-Premium Shipping option, you must be able to ship your products on or before the Estimated Delivery Date (EDD) for at least 92% of your orders on a 30-day basis.
The Estimated Delivery Date (EDD) will be two or three business days after the day the order was submitted. Any orders received on a business day (Monday-Friday) before 2:00 p.m. ET/11:00 a.m. PT will show an EDD that is two business days after the day the order was submitted. If you receive an order after 2:00 p.m. ET/11:00 a.m. PT on a business day, or on a weekend /holiday, the EDD will be three business days after the day the order was placed.
The tracking requirements are the same as the One-Day Delivery program.
This is what you can do if you want to review your performance metrics to see if you are eligible for the Two-Day Delivery program:
- Go to the Account Health Dashboard page.
- Open the Premium Shipping Eligibility tool to see your eligibility status.
If you are eligible and would like to offer Two-Day Shipping, follow these steps:
- Go to Settings > Shipping Settings, and
- Select Two-Day Shipping as a shipping option.
We understand that being eligible for any of the Premium Shipping Options above can be challenging. However, it is not impossible.
Remember you can always make use of Amazon fulfillment options to avoid any setbacks and those not-so-pleasant customer reviews. Also, keep in mind that you can contact an Amazon expert to help you achieve the metrics you need to improve your performance and keep your customer base happy.
Contact AMZ Advisers if you are interested in growing your business’ sales with Amazon One-Day Delivery or any other Premium Shipping options.